Privacy policy

Brokerage Realty Pty Ltd (“we”, “us”) respects your privacy. This policy explains how we handle personal information collected through this website and in the course of providing commercial property management, leasing and sales services. We handle personal information in accordance with the Australian Privacy Principles where they apply to us.

What we collect

Depending on how you deal with us, we may collect:

• your name, business name, phone number, email and postal address;
• property details, lease information and correspondence;
• details and photos you provide in maintenance requests;
• insurance certificates and other documents you upload; and
• basic technical information about how our website is used.

How we use it

We use personal information to respond to enquiries, prepare proposals, manage properties and leases, arrange repairs and maintenance, receipt and account for payments, meet our legal and regulatory obligations, and improve our services. We do not sell personal information.

Who we share it with

Where needed to provide our services, we may share information with property owners, tenants, contractors and trades attending a property, our professional advisers and auditors, and service providers that help us operate (for example, email and website hosting). Some of these providers may store data outside Australia.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information submitted through this website is transmitted securely and delivered to our office by email.

Access, correction and complaints

You may ask to access or correct the personal information we hold about you, or raise a privacy concern, by contacting us at brgc@bigpond.com or 07 5504 5011. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).